Thank you for visiting www.scratchlabels.co.uk.
Scratch Labels UK is a sole trader business operating from Northern Ireland.
What information do we collect?
Should you conduct a transaction on our website or our Amazon and eBay shops you are by default giving us permission to collect data for the purpose of completing the contract (fulfilling your order).
As part of the ordering process we collect personal information you give us such as your name, address, email address (encrypted on Amazon/eBay) and telephone number. Your personal information will be used for the specific purpose of the contract/transaction.
We also receive non personal information such as date of order, items ordered, value of items ordered, chosen method of delivery. Please note that we do not have access to credit/debit card details as we do not process card payments.
Follow up contact will only be done if clarification is required.
Where do we get the information?
The following are the platforms where we can retrieve information..
We DO NOT have access to your log in, bank or card details via these platforms.
Your website order details are taken and held by Wix.com.
Your website payment information is taken and held by PayPal.
Amazon order and payment details are taken and held by Amazon.co.uk.
eBay order details are taken and held by eBay.co.uk.
Your eBay payment information is taken and held by PayPal.
Website usage is collected by cookies.
How we use the information collected?
We collect such Non-personal and Personal Information for the following purposes:
To enable us to fulfill orders that are placed.
To provide ongoing customer assistance.
To create aggregated statistical data.
To enable the completion of accurate financial/tax accounts.
To comply with any applicable laws and regulations.
Sharing of Information.
In order to fulfill orders your name and address will be visible to Royal Mail and/or other couriers we may use.who are trusted to treat your information as confidential. Overseas and courier orders may also include your telephone number as per courier requirements. Should we need to file a claim for lost items your order details will be needed for proof of value and non delivery.
Scratch Labels UK do not engage in email marketing and we do not sell or rent personally identifiable information to any third party for any purpose.
Some information is shared with our accountant (who will treat it as private and confidential) to compile our financial accounts.
Emails to Scratch Labels UK are deleted on a regular basis (normally 5 working days of a completion of an order).
No personal information is kept on paper.
Should an order be returned the accompanying paperwork is shredded and disposed of in the appropriate manner.
Some information is held for accounting and tax purposes.
Where requests have been made for invoices these are held on file until accounts for that tax year are filed.
Access to your information and correction.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to:
Scratch Labels UK
Suite 7, Office 7
Please also use these contact details if you would like to: access, correct, amend or delete any personal information we have about you,